Common queries answered
Frequently asked Questions
Shipping by USPS
Shipping time: 20 – 25 days from the date of shipment.
Since we ship from our global warehouses, orders can arrive anywhere from 3 to 4 weeks from the date of shipment depending on where you are in the world.
We recommend that you do not place an order if these times are not accepted.
Shipping by FedEx
Shipping time: 5-8 days from the date of shipment.
Surely you are no stranger to FedEx shipping. But we do not recommend customers to use this train because the price is quite high. If a customer wants to receive their order immediately, they can use a FedEx unit and contact us because the shipping unit’s shipping fee is not $4.95.
FexEx shipping costs 17$ for an order, if you want fast delivery within 7 days use this service.
We advise you not to order if these times are not accepted
Refund (if any)
We are committed to providing you with the absolute best products, and it is our responsibility to replace your item(s) for any of the following reasons:
– Product has defect
– Poor print quality
– The product you receive is different from the product originally introduced on our website
Under no circumstances will we be able to give you a refund.
1. Choose the wrong size (we recommend and specify in the description of each product to choose your right size because good manufacturing and operating costs are very expensive)
2. You must specify and email us a photo if there is a problem with the item so we can verify this.
3. We do not accept refund if customer damage the goods.
4. Refunds are not possible for custom items (Custom Name, Custom Number) because the cost and production time is very long and expensive.
Cancellation (If applicable)
After making a purchase, customers have 12 hours to request a cancellation – we’ll be happy to process a full refund.
After that date, the item will go into production and we cannot provide further assistance.
After you place your order in our store. We will wait within 12 hours during this time if you want to change or adjust your information, you can contact us via email.
- You can check your order on our website here
- We will automatically send your order information via email, if you do not receive the email, please check in your spam email folder.
Contact us directly via our email
Please contact us within 12 hours, to revise your order. We will not be responsible if the order has been shipped.
We do this very often and we have a large number of customers from the US
All customer items will be carefully closed to avoid damage to the goods
Every customer will realize that the products in our store are much cheaper than the market.
- We produce in our own factory without intermediaries, so the quality of the product is something you don’t need to worry about.
- We cooperate with many carriers to get reasonable prices.
Still need help?
Go for it. Drop us an email.
We’re available Monday-Friday 8am – 5pm EST.
Emails and direct messages are typically answered within 24-36 hours.